XTR Off-Road Products Return Policy
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Accepted returns will be charged a restocking fee if they are returned to us or our drop shipping vendor. XTR Off-Road charges a 10% restocking free for items returned directly to us. The restocking free if returned to a drop ship vendor depends on the vendor, but usually ranges between 20 to 30%.
Dented, scratched or other such damaged product will not be eligible for refund. Authorized returns should be carefully packed to avoid shipping damages. Original freight charges will not be credited. Returns must be from original purchaser and require proof of purchase. A non refundable 50% deposit is required on special order or custom parts. Custom parts or clearance items are non refundable. Core returns will be inspected and accepted based on condition, extra charge may apply for cleaning, etc.. Electrical parts such as ignition, fuel programmers, lighting, speakers, or other electrical devices etc. are non returnable, except for products that feature a limited warranty from manufacturer (contact customer service for more details)